File a claim online
Walk through the claims process with step-by-step instructions. You must be logged in to file a claim.
Log In
The legacy online claims application is now retired. Login with your World Cargo User ID to access the new online claims tool, which includes the same core features and helpful improvements.
Get to know your role in the claims process
Recipients
Contact the merchant to request a replacement, ask them to file a claim for you, or file a claim on your own.
Shippers or merchants
You can file a single claim or up to 200 claims. You may send them a replacement package.
World Cargo
We will review your claim and work to resolve any issues. Use our checklist and tips to help reduce future claims.
Questions about claims? Visit our FAQs.
See step-by-step instructions to help navigate the entire claims process. Plus get proactive tips for avoiding claims and preventing missing packages.
How to file a single claim for a World Cargo shipment
First, log in to your account. You'll be able to file a claim for:
- U.S. domestic shipments
- U.S. import/export shipments
- Shipments from Canada to the U.S.
Go to the File Claim(s) tab and complete the form
- Enter your tracking or PRO number
- Select your claim type
- Fill out the form
Add supporting documentation
Your claim needs to include supporting documents like:
- Original manufacturer or purchase invoices
- Repair estimates or invoices
- Expense statements
- Appraisals
Submit your online claim form
Review your information before you submit.
Track your claim
Go to the Reports tab to see the status of your claim.
File your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.
Make getting paid for an approved claim extra convenient. Sign up for electronic funds transfer (EFT).
How to file up to 200 claims for World Cargo parcel and air freight shipments
First, log in to your account. You'll be able to file a claim for:
- U.S. domestic shipments
- U.S. export shipments
- Shipments from Canada to the U.S.
Click the File Batch Claims tab and verify your address
If your claim is approved, we'll send your check to that address. Want your payment faster? Sign up for electronic funds transfer (EFT).
Add your claims data
- Download the spreadsheet template
- Save the spreadsheet and fill out the fields
- Upload your saved spreadsheet to submit your claims
Correct any errors (if applicable)
- Message and error alerts will guide you
- Click Refresh Table to update changes as you make corrections
- Save your claim at any time and come back to it later
- When all your claims show the green icon, you're ready to submit
Submit your batch claim
Review your information before you submit.
Track your claim
Go to the Reports tab to see the status of your claim.
Is the shipper address outside of the U.S. or Canada? Please contact us for help.
Streamline the claims process with supporting documents
Uploading your documentation may speed up your claim and help get it approved. Once you're logged in to your account you can attach documents like:
- A scan of your World Cargo US Airbill, World Cargo Ship Manager printout, and World Cargo standard parcel service pickup record
- Photos of the package and damaged contents
- Serial numbers of damaged or lost merchandise
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Documentation including:
- Proof-of-value information (e.g., a copy of the original invoice from the vendor)
- A copy of your retail invoice or receipt
- The final confirmation screen of an online order with proof of payment
- An itemized repair invoice or statement of non-repair
- Your appraisals or expense statements
- An inspection report that contains images of your shipment's packaging and damaged contents (if applicable)
Want to add supporting documents to your existing claim?
Add relevant documents to your existing claim to support your claims investigation.
For LTL freight claims, please send supporting documents to file.freightclaim@worldwidecargo.online.
We recommend using one of the following web browsers for an optimal experience when uploading documents: Microsoft Windows Browsers (Edge 41+, Google Chrome 41+, or Mozilla Firefox 38+), Apple Browsers (Google Chrome 41+, Mozilla Firefox 38+, Safari 7++), or Android Browsers (Chrome 41+, Firefox 38+).
Be a proactive shipper or recipient
Enhance visibility with claims reporting
Managing your claims is important for you and your customers. Use World Cargo Reporting to create one-time or recurring claims reports.
Take simple steps to reduce claims
A little planning goes a long way. Get tips on how to package, tape, and label packages. And read our tips for reporting package theft.
Protect your customers' shipments
Learn how professional package testing from the World Cargo Packaging Lab can save you time and money. It's free if you have a World Cargo account.
